800-652-9459, followed by option 2 for ACA Individual Business
For benefits, claims, or application status, select option 1
Alternately, e-mail prodem@highmark.com.
For onboarding, training, Portal password resets, or commissions, select option 2
Alternately, e-mail ACASalesSupport@highmark.com.
If you have a technical issue using the Producer Portal, call 1-866-306-1059
For assistance with password resets, call 877-298-3918 (option #3)
Appointment and Commissions Questions: HighmarkChannelCompensation@highmark.com
Producer Hotline: 1-800-652-9459 or prodem@highmark.com; Contact the producer hotline for the following inquiries:
· Medical policy questions
· Pre-authorization questions
· The eligibility of a specific procedure
· Pharmacy related claim or benefit inquiry
· Questions on specific claim rejection reasons
· Confirmation of Benefits, including copays, deductibles, coinsurance, out-of-pocket maximums, etc.
· Producer portal questions
Producer Portal Issues:
Web Support – 1-866-306-1059
Login & Password Resets – 1-877-298-3918 (option #3)
Enrollment & Billing: 1-866-763-9469 or enrollmentandbilling@highmark.com
Small Group New Sales: 1-412-888-1361
Producers:
Password Resets
For Producers: 800-652-9459
Senior Markets Application Status
HNY_Federal_E_&_B@highmark.com
Small Group and Large Group:
Technical Support and Password Reset
For Group Administrators: 877-298-3918
Password Resets
For Producers: 800-652-9459