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Speak to a Medicare Advisor

To speak with a Medicare Advisor, please call: 1-844-593-0265


Request a Call

Have a Highmark Medicare Advisor call you to answer your specific Medicare questions, provide an expert evaluation of your current situation and advise you on selecting the right plan. All at no cost.

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Get a Planning Guide

Our Planning Guides include in-depth plan materials, including a handbook, summary of benefits, prescription drug formulary, reference information, enrollment application - and more!

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Attend a Medicare Options Seminar

Learn about how Medicare works at one of our helpful community seminars. Each Medicare Options Seminar is hosted by a knowledgeable Highmark Medicare Advisor, who can answer your personal questions.

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Contact Highmark

Have questions about benefits or claims? Or need support in your language?

Please call: 1-855-446-4771 Or The number on the back of your member ID card 8:00 AM - 8:00 PM 7 days/week TTY: Dial 711.

We provide free accommodations for those with disabilities. TTY users call 1-800-452-8086 or dial 711.

If you have a technical question about this website, please call 1-877-298-3918.


Producer Hotline

800-652-9459, followed by option 2 for ACA Individual Business

For benefits, claims, or application status, select option 1

Alternately, e-mail federalproducer@highmark.com

For onboarding, training, Portal password resets, or commissions, select option 2

Alternately, e-mail ACASalesSupport@highmark.com. 

Producer Portal Assistance

If you have a technical issue using the Producer Portal, call 1-866-306-1059 

For assistance with password resets, call 877-298-3918 (option #3) 

PA, WV, DE - Producer Contacts

Appointment and Commissions Questions: HighmarkChannelCompensation@highmark.com

Producer Hotline: 1-800-652-9459 or federalproducer@highmark.com; Contact the producer hotline for the following inquiries:

·       Medical policy questions

·       Pre-authorization questions

·       The eligibility of a specific procedure

·       Pharmacy related claim or benefit inquiry

·       Questions on specific claim rejection reasons

·       Confirmation of Benefits, including copays, deductibles, coinsurance, out-of-pocket maximums, etc.

·       Producer portal questions

Producer Portal Issues:

Web Support – 1-866-306-1059

Login & Password Resets – 1-877-298-3918 (option #3)

Enrollment & Billing: 1-866-763-9469 or enrollmentandbilling@highmark.com

Small Group New Sales: 1-412-888-1361 

NY - Producer Contacts


Password Resets

For Producers:  800-652-9459

Senior Markets Application Status



Small Group and Large Group:

Technical Support and Password Reset

For Group Administrators:  877-298-3918

Password Resets

For Producers:  800-652-9459