Contact Us
- Contact Us - Medicare
- Contact Us - Individual
- Contact Us - Group
Request a Call
Have a Highmark Medicare Advisor call you to answer your specific Medicare questions, provide an expert evaluation of your current situation and advise you on selecting the right plan. All at no cost.
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Get a Planning Guide
Our Planning Guides include in-depth plan materials, including a handbook, summary of benefits, prescription drug formulary, reference information, enrollment application - and more!
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Attend a Medicare Options Seminar
Learn about how Medicare works at one of our helpful community seminars. Each Medicare Options Seminar is hosted by a knowledgeable Highmark Medicare Advisor, who can answer your personal questions.
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Contact Highmark
Have questions about benefits or claims? Or need support in your language?
Please call: 1-855-446-4771 Or The number on the back of your member ID card 8:00 AM - 8:00 PM 7 days/week TTY: Dial 711.
We provide free accommodations for those with disabilities. TTY users call 1-800-452-8086 or dial 711.
If you have a technical question about this website, please call 1-877-298-3918.
Producer Hotline
800-652-9459, followed by option 2 for ACA Individual Business
For benefits, claims, or application status, select option 1
Alternately, e-mail prodem@highmark.com.
For onboarding, training, Portal password resets, or commissions, select option 2
Alternately, e-mail ACASalesSupport@highmark.com.
Producer Portal Assistance
If you have a technical issue using the Producer Portal, call 1-866-306-1059
For assistance with password resets, call 877-298-3918 (option #3)
PA, WV, DE - Producer Contacts
Appointment and Commissions Questions: HighmarkChannelCompensation@highmark.com
Producer Hotline: 1-800-652-9459 or prodem@highmark.com; Contact the producer hotline for the following inquiries:
· Medical policy questions
· Pre-authorization questions
· The eligibility of a specific procedure
· Pharmacy related claim or benefit inquiry
· Questions on specific claim rejection reasons
· Confirmation of Benefits, including copays, deductibles, coinsurance, out-of-pocket maximums, etc.
· Producer portal questions
Producer Portal Issues:
Web Support – 1-866-306-1059
Login & Password Resets – 1-877-298-3918 (option #3)
Enrollment & Billing: 1-866-763-9469 or enrollmentandbilling@highmark.com
Small Group New Sales: 1-412-888-1361
NY - Producer Contacts
Producers:
Password Resets
For Producers: 800-652-9459
Senior Markets Application Status
HNY_Federal_E_&_B@highmark.com
Small Group and Large Group:
Technical Support and Password Reset
For Group Administrators: 877-298-3918
Password Resets
For Producers: 800-652-9459